Frequently Asked Questions
We’ve put together answers to the most common questions we hear. If you don’t find what you’re looking for here, our support team is always happy to help — just reach out through our contact page.
Orders
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use that number to track your package on the carrier’s website. If you didn’t receive the email, check your spam folder or log into your account to view your order status.
Can I change or cancel my order after placing it?
We start processing orders quickly, so we can’t always make changes once an order is placed. If you need to cancel or modify your order, contact us immediately and we’ll do our best to help. If your order has already shipped, you’ll need to follow our Return Policy.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as shown at checkout. All transactions are processed securely.
Do you charge sales tax?
Sales tax is calculated based on the shipping address and applicable state and local tax laws. The total tax will be shown at checkout before you complete your purchase.
Products
Are your products BPA-free?
Yes. All of our products are made with BPA-free materials. We take material quality seriously and ensure everything we produce meets rigorous safety standards.
How do I clean my bottle?
We recommend hand washing your bottle with warm, soapy water. For a deeper clean, you can use a bottle brush to reach all areas. Most of our products are not dishwasher safe unless specifically stated on the product page — please check the care instructions for your specific item.
What sizes do you offer?
We offer a range of sizes to fit different hydration needs. Check individual product pages for specific size and capacity information.
Do you offer gift wrapping?
We don’t currently offer gift wrapping, but we do our best to ensure every package arrives in great condition. If you’re sending a gift, you can include a gift message at checkout and we’ll include it with your order.
Shipping
How much does shipping cost?
Shipping costs depend on your location, the shipping method you select, and the weight of your order. You’ll see the exact shipping cost at checkout before you complete your purchase. We offer free standard shipping on orders over a certain amount.
How long does shipping take?
Processing takes 1–3 business days, then transit time depends on the shipping method you choose. Standard shipping typically takes 3–7 business days, expedited takes 2–4 business days, and express takes 1–2 business days.
Do you ship internationally?
Yes, we ship to many countries worldwide. International delivery typically takes 7–21 business days. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
Returns
What’s your return policy?
You have 30 days from the date you receive your order to request a return. Items must be unused, in original condition, and in original packaging. Some items are final sale — these will be clearly marked on the product page.
How do I start a return?
Visit our Returns Center using the link in your order confirmation email or on our website. Enter your order information, select the items you want to return, and print your return shipping label.
How long does it take to get a refund?
Once we receive and inspect your return, we’ll process your refund within 5–7 business days. It may take a few additional days for the refund to appear in your account, depending on your bank or credit card company.
Account
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account makes it easier to track orders, view your order history, and save your shipping information for future purchases.
How do I reset my password?
Click the “Forgot Password” link on the login page. We’ll send you a link to reset your password. If you don’t receive the email, check your spam folder or contact our support team.
How do I unsubscribe from emails?
You can unsubscribe from our marketing emails anytime by clicking the “unsubscribe” link at the bottom of any email we send. You’ll still receive order-related emails (confirmations, shipping updates, etc.).
Still have questions?
Our support team is here for you. Visit our contact page and we’ll get back to you as soon as possible. We’re committed to making sure you have the best experience possible.