Return & Refund Policy

Return & Refund Policy

Return Eligibility and Timeframe

At Hydrojug, we want you to be completely satisfied with your purchase. You have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must meet all the following conditions:

  • Be unused and unworn
  • Remain in the same condition as when you received it
  • Be returned in its original packaging with all tags attached

Please note that some items are designated as final sale and cannot be returned or exchanged. These products will be clearly marked as non-returnable on their product pages at the time of purchase.

How to Initiate a Return

  1. Go to the Hydrojug Returns Center by using the link provided in your order confirmation email or by visiting our website.
  2. Enter your order number and registered email address.
  3. Select the items you wish to return and provide a reason for the return.
  4. Print the return shipping label that we provide.
  5. Pack your items securely to prevent damage during shipping.
  6. Drop off your package at the designated carrier location.

Return Shipping Costs

If you are returning an item due to a change of mind or if it simply didn’t meet your expectations, you are responsible for the return shipping charges. We strongly recommend using a trackable shipping service to avoid loss during transit, as Hydrojug cannot be held responsible for packages lost on the return journey.

If your order includes a defective, damaged, or incorrect item, Hydrojug will cover the cost of return shipping. Please contact us promptly for assistance.

Refund Processing

After we receive and inspect your returned items, Hydrojug will process your refund within 5–7 business days. Refunds will be issued to the original payment method you used at purchase.

Depending on your bank or credit card provider, it may take a few additional days before the refunded amount appears in your account.

Note: Original shipping fees are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.

Exchanges

For exchanges, such as requesting a different size or color, the quickest way to receive your desired product is to return the original item through the process above and place a new order separately. This allows you to get your replacement faster and gives Hydrojug the ability to handle returns and exchanges independently.

Damaged, Defective, or Incorrect Orders

Quality is important to us. If you receive an item that is damaged, defective, or not as ordered, please contact Hydrojug within 7 days of delivery. Include your order number along with a photo of the problem so we can resolve the issue promptly. We will offer a replacement, refund, or store credit based on your preference.

Final Sale Items

Items labeled as final sale are not eligible for return or exchange. This includes clearance merchandise, limited-edition products, and any other items explicitly marked as non-returnable on their product pages.

International Returns

For customers outside the United States, return shipping costs and any customs fees must be covered by you. We recommend using a shipping method that includes tracking and insurance to ensure safe delivery of your return item.

Need Assistance?

If you have any questions or require support regarding returns or refunds, please contact Hydrojug by emailing mireilleffion8491@hotmail.com. Our team is ready to help you achieve the best possible solution.