Shipping Policy

Shipping Policy

Order Processing Time

At Hydrojug, we process most orders within 1-3 business days after purchase. Business days are Monday through Friday, excluding major holidays. Once your order departs our warehouse, you will receive a shipping confirmation email with tracking details.

Please note that during busy periods such as holidays or new product launches, processing may take a bit longer. We will inform you promptly if there are any expected delays.

Shipping Options and Delivery Times

Hydrojug offers several shipping methods at checkout so you can select the option that best fits your needs:

  • Standard Shipping: Delivered in approximately 3-7 business days after processing.
  • Expedited Shipping: Delivered in approximately 2-4 business days after processing.
  • Express Shipping: Delivered in approximately 1-2 business days after processing.

These delivery timeframes are estimates and not guaranteed. Shipping carriers may experience delays due to factors such as weather or operational issues beyond our control.

Shipping Charges

Shipping fees at Hydrojug are calculated during checkout. The cost depends on your shipping address, the method selected, and the weight of your order.

We provide free standard shipping for orders that meet certain purchase thresholds—please see our website for current qualifying amounts.

Order Tracking

After your order ships, you will receive an email containing a tracking number. Use this number to monitor your package’s progress directly on the carrier’s website.

If you encounter any problems with tracking, please contact our support team at mireilleffion8491@hotmail.com for assistance.

International Shipping

Hydrojug ships internationally to various countries. Typical delivery times range from 7-21 business days depending on destination and customs clearance.

Be aware that international shipments may incur customs duties, taxes, or other fees charged by your country. These are your responsibility and are not included in the shipping cost at checkout.

We recommend consulting your local customs office before placing an international order to understand potential charges.

Lost or Missing Packages

If your tracking indicates your package has been delivered but you have not received it, please:

  1. Check with neighbors or household members who might have accepted the package.
  2. Look around your property for hidden or unusual delivery spots.
  3. Contact the shipping carrier directly with your tracking number.

If you still cannot find your package after these steps, contact Hydrojug’s support team at mireilleffion8491@hotmail.com. We will collaborate with the carrier to investigate and file claims if necessary.

Note that Hydrojug cannot be held responsible for packages marked as delivered but lost or stolen thereafter.

Shipping Address Changes

Please verify your shipping address carefully before completing your purchase. Once an order is submitted, Hydrojug cannot guarantee that address changes can be made before shipment.

If you notice an error immediately after placing an order, contact us at mireilleffion8491@hotmail.com as soon as possible. We will try to assist when feasible.

Undeliverable Shipments

If a package is returned to Hydrojug because of an incorrect address or failed delivery attempts, we will reach out to coordinate reshipping your order.

Additional shipping fees may apply for reshipment in these cases.